Parvale House

Updated 28 January 2025

Date of assessment: 12 February to 17 March 2025. Parvale House is a residential care home providing personal care to up to 6 people. This is a service that specialises in supporting adults with a range of complex needs associated with Prada-Willi Syndrome (PWS). At the time of our inspection there were 5 people using the service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people the respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People at Parvale House were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.

People were involved in assessments of their needs. Staff reviewed assessments with them, taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy, within the guidelines needed to manage their PWS. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were involved in planning their care and understood options around choosing to withdraw or not receive care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.

Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally. Staff understood their roles and responsibilities.

Updated 28 January 2025

People were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “The best thing about living here is the staff.” Several people described how staff treated them kindly and made sure they were allowed to do the things which were important to them. They also said the service provided lots of interesting activities to keep them physically and mentally active. We spoke to all the people who lived there, and they were pleased to be involved in the assessment. This was encouraged by the manager and staff. One person described how they felt more independent now than they had before. People felt able to complain and were confident action would be taken, and improvements would be made. People knew staff and leaders well. One person told us, “I know all of the staff, they are lovely. They sit with us and help me if I need them to. This is my home”.

We visited the home twice. Once was unannounced during the day and then announced in an evening. People were able to show us their bedrooms and speak to us in private, as well as within the home environment with others. Staff were available to offer support if needed and we observed people feeling able to ask them if they wanted to speak to us again.

We spoke to people’s relatives who were positive about the quality of care. One relative said, “I am involved with the care plan and have a copy of it, and it gets amended when needed”. People’s relatives told us staff supported people to maintain good health and access healthcare in the community when needed. A relative told us, “They (staff) are open, honest and transparent. I don’t think they could do anything better”.