Consensus Support Services Limited - Moor Lane

Updated 5 January 2026

Date of Assessment: 13 to 27 January 2026. Consensus Support Services – Moor Lane is a residential care home providing care to people with a learning disability and autistic people which can accommodate up to 9 people. At the time of our inspection, 9 people were living at the home. This was a scheduled assessment, we reviewed all quality statements. At our last inspection this service was rated good. At this inspection the service has remained good.

The provider delivered positive quality of life outcomes for people by managing people’s health and well-being effectively. Care plans described people’s preferences, interests and communication needs. People were supported by staff who knew them well and had received a range of training and supervision to be skilled in their role. Staff followed best practice models and guidance and escalated concerns when needed. Risks to people were assessed and managed, whilst promoting choices and offering new experiences. People received their medicines as prescribed and were supported with their health needs. The service had good relationships with families and professionals and communicated and shared information as appropriate. Governance systems monitored and assessed the quality and safety of the service and identified areas for improvement. The service had developed a positive culture and stable staff team to effectively deliver person centred care. Leaders were approachable, responsive and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were treated as individuals and supported to achieve their own goals. A consistent staff team knew people’s routines and preferences and worked well together to provide person centred care. People had individually designed rooms which reflected their identity and supported their sensory needs. People were supported to access the local area, outdoor space and a range of activities of their choice. Staff were caring and compassionate and treated people with dignity and respect

Updated 5 January 2026

People received person centred care, access to a range of activities and a good quality of life. People and their relatives told us they were happy and safe living at the service. People were supported to regularly access the community and explore their hobbies and interests. A relative said, “I couldn’t wish for a better home.” Another relative said their family member had, “As good a quality of life as is possible,” living at Consensus Support Services – Moor Lane.

People were supported by kind, compassionate and enthusiastic staff who knew them well. People had developed trusted relationships with consistent staff. People’s communication was supported to ensure people’s needs and preferences were expressed and understood. A relative said, “The home is brilliant, the carers are brilliant.”

Relatives and professionals told us there was a welcoming and homely atmosphere. A relative said, “Fantastic care home. Feels like their home.” A health professional said, “It truly is a warm and welcoming home.” People had been involved in designing and decorating their rooms to reflect their personality, preferences and sensory needs.

Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were respected and listened to. Staff consistently interacted positively with people. One person told us they liked living at the service and went on to describe the activities they had been involved in that day. Another person showed us their holiday photos and told us they had fun.

People were asked for their feedback and were engaged in choices both about the home and their daily lives. People’s independence was promoted. Relatives had not needed to complain but said the service communicated well with them and they could raise anything with staff and leaders. A relative said, “The [registered] manager seems good. Really good at getting things for [Name of persons] needs. Youth club, swimming, disco and choices. Good with transport.”