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Consensus Support Services Limited - Shrewsbury Good

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Consensus Support Services Limited - Shrewsbury is a residential care home providing personal care to 12 people at the time of the inspection. The service can support up to 15 people, aged between 18 and 65 who have learning disabilities or an autistic spectrum disorder.

The home accommodates people in two separate buildings, each with their own facilities. One building accommodates nine people and the other building accommodates six people.

The service was registered for the support of up to 15 people. This is larger than current best practice guidance. The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The provider had not ensured staff consistently completed and recorded the required quality checks on the service. Documentation relating to quality checks were not always kept in one place, so it was sometimes difficult to find this information when needed.

People were happy living at the home and staff helped to promote a positive culture.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People felt safe living at the home. The provider’s systems helped to protect people from the risk of abuse. Risks associated with people's care and the environment had been identified and measures were in place to help reduce the risk. People received their medicines when they needed them. People contributed to keeping the home clean and tidy.

Staff had received training to be able to support people effectively and in line with current good practice. Staff supported people to access health care services when they needed them.

People's right to privacy was respected, their dignity was maintained and people were encouraged to be independent. Staff made sure people were involved in and able to make decisions about their own day to day care and support.

People received personalised support from staff who knew them well. People were supported to take part in a range of social activities they enjoyed. People had the information and knowledge they needed to make complaints about their care, if they wanted to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 16 November 2019

The service was not always well-led.

Details are in our well-led findings below.