During an assessment under our new approach
Date of inspection: 11 June to 16 June 2025. The inspection was carried out because the service has not been rated overall since the change in provider. The service is a supported living service providing personal care support to 36 people with learning disabilities and autistic people across 10 houses.
We assessed the service against the ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed and demonstrated that people with a learning disability and autistic people are considered with respect, equality, dignity, choices, independence and access to local communities that most people take for granted.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Consideration was also taken to match people with similar interests when offering housing options.
Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. The provider had recorded how they had made decisions in people’s best interests where they lacked capacity, but some of these records lacked detail.
Leaders and staff were able to demonstrate they were delivering right support, right care, right culture but could not describe how this ethos was embedded into their values. The culture of the service was based on a person-centred approach to meeting people’s needs. This helped to build a holistic method to the care and support of people.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. They felt confident to speak up and were offered regular team meetings and supervisions. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
Staff understood their roles and responsibilities and there was a culture of continuous improvement. Staff were given time and resources to try new ideas and to take positive risks.
Risks were well managed, and people were supported to access their local community, go on holiday and for short breaks away.