The Care Quality Commission
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Nuffield Health Harrogate Fitness & Wellbeing Centre

Overall: Good read more about inspection ratings

Hornbeam Park Drive, Harrogate, North Yorkshire, HG2 8RA 0845 805 2074

Provided and run by:
Nuffield Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Nuffield Health Harrogate Fitness & Wellbeing Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Nuffield Health Harrogate Fitness & Wellbeing Centre, you can give feedback on this service.

16 April 2019

During a routine inspection

This service is rated as Good overall.

The service had previously been inspected in May 2018 and was found to be providing services in accordance with relevant regulations. At that time independent providers of regulated activities were not rated by the Care Quality Commission.

At this latest inspection the key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Nuffield Health Harrogate Health & Wellbeing Centre on 16 April 2019 as part of our inspection programme.

Nuffield Health refer to service users as patients and this is reflected throughout the report.

Nuffield Health Harrogate Fitness & Wellbeing Centre provides a range of health assessments, consultations and screening services relating to the physical and mental wellbeing of people. These services are available for fee paying/private patients aged 18 years or over.

This service is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Nuffield Health Harrogate Fitness & Wellbeing Centre some services are provided to patients under arrangements made by their employer with whom the servicer user holds a policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at Nuffield Health Harrogate Fitness & Wellbeing Centre, we were only able to inspect the services which are not arranged for patients by their employers with whom the patient holds a policy.

The general manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. There were seven comment cards completed. All these cards contained positive feedback from patients who accessed the diagnostic and screening assessment service.

We also reviewed internal patient satisfaction survey results from surveys completed after their assessments and consultations at the service. We found that these were consistently positive.

Our key findings were:

  • There was an effective overarching governance framework which supported strategic objectives, performance management and the delivery of quality care. This encompassed all Nuffield Health locations and ensured a consistent and corporate approach across all sites.
  • Service improvement and continuous learning was embedded at all levels.
  • There was effective local management, and when required organisational support was available at regional and national level.
  • Clinicians were committed to improving the outcomes of patients and delivering quality care.
  • Patient feedback was consistently positive about the staff and the service they received.
  • Staff satisfaction for working within Nuffield Health was high.
  • The provider had developed a social impact strategy and used this to influence health and wellbeing improvement in the locality.

There was an area where the provider should make improvement:

  • Review and improve procedures to feedback the outcome of incidents with the staff member who raised the incident in the first instance.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

17 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 17 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Nuffield Health refer to service users as patients and this is reflected throughout the report.

Nuffield Health Harrogate Fitness & Wellbeing Centre provides a range of health assessments and screening relating to the physical and mental wellbeing of people. These services are available for fee paying/private patients aged 18 years or over.

This service is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Nuffield Health Harrogate Fitness & Wellbeing Centre services are provided to patients under arrangements made by their employer with whom the servicer user holds a policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at Nuffield Health Harrogate Fitness & Wellbeing Centre, we were only able to inspect the services which are not arranged for patients by their employers with whom the patient holds a policy.

The general manager at the centre is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. There were four comment cards completed, all of which were very positive. They described the service as being excellent or very good and would recommend to others. Staff were described as being very professional and providing clear explanations.

We also reviewed satisfaction rates for the preceding 12 months, which patients had completed after their assessment at the service. We found that these were consistently positive.

Our key findings were:

  • There was an overarching governance framework which supported strategic objectives, performance management and the delivery of quality care. This encompassed all Nuffield Health locations and ensured a consistent and corporate approach.
  • There was good local leadership and a cohesive team, who were supported at an organisational level.
  • Clinicians were committed to improving the outcomes of patients and delivering quality care.
  • The organisation encouraged and acted on staff and patient feedback. Patient feedback was consistently positive about the staff and the service they received.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice