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Gracewell of Horley Park Outstanding

This care home is run by two companies: Gracewell Healthcare Ltd and Gracewell Healthcare 3 Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary

Overall summary & rating


Updated 12 July 2019

About the service:

Gracewell of Horley Park is a care home registered to provide nursing and residential care and accommodation for 60 people with various health conditions, including dementia, mobility issues and diabetes. There were 59 people living at the service on the day of our inspection. Gracewell of Horley Park is a purpose-built care home located in Horley, Surrey.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

People received outstandingly high-quality care that met and exceeded their needs, and improved their wellbeing, independence and happiness. Dedicated and enthusiastic staff ensured that people’s daily life was filled with enjoyment, opportunities for meaningful occupation, entertainment and involvement in making the service their home. People’s needs, wishes and aspirations were paramount and at the heart of the service. One person told us, “The staff are so kind nice and look after me. Being here is a blessing, I am fortunate to be here. I feel wanted, safe and well cared for by staff who want to take care of me”.

People were overwhelmingly positive about the quality of the food on offer and enjoyed socialising with each other in the dining rooms. Exceptional food was prepared for people, and innovative and creative techniques were used to ensure that not only did people enjoy the food on offer, but their health and wellbeing was promoted and improved through the excellent management of their nutrition and hydration. One person told us, “I sit with friends eating lovely food”.

People, their visitors and staff universally had their equality, diversity and culture celebrated, and their rights promoted and respected. The service was inclusive, educational and empowering. Innovative and practical technology was used to enhance peoples care, but also to entertain and teach people and staff new skills and increase their knowledge.

Extensive thought had been given to the environment of the service and the furnishings and the décor was of an exceptionally high standard. The environment of the service entertained, orientated, empowered and soothed people, especially those who were living with dementia.

The service had built an outstanding model of care and support provided to people. Staff provided a safe environment and people’s independence was not compromised. Risks were assessed to encourage people to do as much for themselves as they could.

The management of the service had instilled a culture of care and support. Excellent teamwork was an essential ingredient embedded in the service to ensure that people received continuity of care. People received continuity of care from regular staff and there was a culture of staff working closely together. Staff considered themselves, people using the service and their visitors as family and this ensured that people were cared for in a way that provided them with a happy, meaningful and enjoyable lifestyle. A member of staff told us, “The managers are always encouraging us to improve. There is a lot of opportunity to grow here. The support is great, you just ask and it gets done. We are more than colleagues and residents, we are family”.

Rating at last inspection: Good (report published 3 November 2016).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Outstanding.

Inspection areas



Updated 12 July 2019

The service remained safe.

Details are in our Safe findings below.



Updated 12 July 2019

The service was very effective and improved to outstanding.

Details are in our Effective findings below.



Updated 12 July 2019

The service remained caring.

Details are in our Caring findings below.



Updated 12 July 2019

The service was very responsive and improved to outstanding.

Details are in our Responsive findings below.



Updated 12 July 2019

The service remained well-led.

Details are in our Well-Led findings below.