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Archived: St Austell Internal Homecare Agency

The provider of this service changed - see new profile


Inspection carried out on 23 December 2013

During a routine inspection

Prior to this inspection we asked the area manager to provide us with a list of people who were receiving a service from the STEPS team so that we may contact them to seek their views and experiences of the service. We spoke to eight people and their comments were positive for example, �really good caring staff� and �a fantastic service�. As part of the inspection, we spent timeat the office of the STEPS team, and we spoke with the area manager, and spoke with five staff.

Our inspection found, before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. However, documented evidence of this was not always seen in the office files we reviewed.

We found people received care that had been assessed, planned and delivered in line with their individual care plan. However, we did not see evidence of some risk assessments in the office files we reviewed.

People were protected from the risks associated with equipment as the provider had suitable arrangements in place.

We found people were cared for by staff who were properly supported and trained to deliver care safely and to an appropriate standard.

We saw any comments and complaints made were responded to appropriately and in accordance with the complaints policy and procedure.

Inspection carried out on 27 March 2013

During a routine inspection

During our visit to St Austell Internal Homecare Agency we were able to speak to people using the service and staff, in addition to reviewing documentation relevant to the outcomes inspected. The information collected from these different mechanisms, when combined with our observation of the support provided, enabled us to conclude that the services provided both respected and involved the people who were using them.

At St Austell Internal Homecare Agency we found a programme of care that clearly supported people with their needs both within and outside their home environment. This care programme ensured that people who used the service were protected from the risk of abuse.

All the evidence collected about staffing demonstrated that there were enough qualified, skilled and experienced staff to meet people�s needs and staff were positive about the specialist training provided.

From the evidence collated it was clear that people who used the service and their families were asked for their views about their care and support provided and they were acted upon. In addition there was a system in place to assess and monitor the quality of the service provided.