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Archived: Penzance Internal Homecare Agency

The provider of this service changed - see new profile


Inspection carried out on 10 December 2013

During a routine inspection

We spoke with five people who used the service or their relatives by telephone during the inspection. The people we spoke with were highly complementary of the care and support they had received from Penzance Internal Homecare Agency. Comments included, �splendid, absolutely splendid�, �very good� and �absolutely wonderful�. We also spoke with three members of staff who all told us they enjoyed their work, comments included �I love it, I love the contact with people� and �I do like the STEPS work�.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People�s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Inspection carried out on 21, 22 March 2013

During a routine inspection

People said that they were asked about the help they needed when they started using the service and they were consulted about any changes in their care provision. One person said:" It is an excellent service." Another person said:"I am perfectly happy with the care." Other comments included:" Staff can't do enough for me."

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.

Staff spoken with said it was a good Organisation to work for and there were excellent training opportunities. One person said:" Training is ongoing there are plenty of opportunities."

Staff said they were well supported to do their job. All staff spoken with said they thought communication was effective and they were kept informed of people's care and support needs.

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received