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Archived: Penzance Internal Homecare Agency

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We spoke with five people who used the service or their relatives by telephone during the inspection. The people we spoke with were highly complementary of the care and support they had received from Penzance Internal Homecare Agency. Comments included, �splendid, absolutely splendid�, �very good� and �absolutely wonderful�. We also spoke with three members of staff who all told us they enjoyed their work, comments included �I love it, I love the contact with people� and �I do like the STEPS work�.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People�s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.