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Inspection Summary


Overall summary & rating

Good

Updated 27 September 2017

This inspection was unannounced and took place on 24 July 2017. Sandylee House is registered to provide accommodation for up to seven people. People who used the service had learning disabilities, and at the time of our inspection, six people were using the service. Our last inspection visit took place on 22 December 2015, and the service was rated as ‘Good.’ At this inspection visit, the service remained ‘Good.’

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A service manager managed the service on a day-to-day basis.

At our previous inspection, we told the provider to make improvements to ensure that when people were not able to make certain decisions for themselves, they followed the legal guidance available. At this inspection, the required improvements had been made. People were assisted to make decisions, and when needed, the provider had shown why their support was in their best interests.

People continued to be safe living at Sandylee House. They were protected from harm by staff who understood how to promote their safety and manage any potential risks. There were enough staff to meet people’s needs and keep them safe. There were effective systems in place to ensure staff were suitable to work with people. Medicines were managed safely, and people were protected from any risks associated with them.

Staff were equipped with the knowledge they needed to carry out their roles effectively, and received training to develop their skills. They supported people to maintain a balanced diet and ensure they had access to healthcare services. People were supported by staff who were caring and kind. Staff knew people well and promoted their independence. People were able to maintain relationships that were important to them.

The care that people received continued to be responsive to their individual needs, and this was delivered in a personalised manner. People contributed to the planning and review of their care in a meaningful way. They were involved in activities they enjoyed and were encouraged to make choices in their lives.

The service continued to be well led, and the management team encouraged a positive open culture at the home. People were involved in the development of the service and the provider listened to the feedback they received. There were effective systems in place to drive continuous improvement at the service.

Inspection areas

Safe

Good

Updated 27 September 2017

The service remained safe.

Effective

Good

Updated 27 September 2017

The service was now consistently effective.

Caring

Good

Updated 27 September 2017

The service remained good.

Responsive

Good

Updated 27 September 2017

The service remained responsive.

Well-led

Good

Updated 27 September 2017

The service remained well led.