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Beachlands Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2020

About the service

Beachlands Residential Care Home is a residential care home providing personal care to 21 older people. The service can support up to 29 people. People were living with a range of needs associated with the frailties of old age and some people were living with dementia.

People’s experience of using this service and what we found

The provider, registered manager and staff team had worked hard to address the areas for improvement following the last inspection. The management of risks to people’s skin and recording of accidents had been improved. Staff had received training in supporting people with dementia and were supported with regular supervision. People’s needs around eating and drinking were assessed, and the support each person needed was provided. Care plans included information about people’s life histories. People were supported to take part in activities that were important and meaningful to them.

Quality assurance systems were continuing to be developed, as they did not always effectively identify all areas for improvement. Changes had been made to record keeping but some further improvements were required to ensure that records fully reflected people’s needs, where they need more support and encouragement. For example, with engaging in activities. Further time was needed to fully embed these changes into day to day practice.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Recruitment procedures ensured only suitable staff worked at the service. Risk assessments provided guidance for staff about individual and environmental risks. Staff understood the risks associated with the people they supported. People received their medicines safely, when they needed them.

There was extensive building work ongoing at the time of the inspection. This was being carried out gradually and had been planned to reduce the impact on people. The cleanliness of the home and management of infection control had been maintained throughout the ongoing building work.

People needs and choices were assessed and planned for. Staff received regular training and supervision which enabled them to provide the care and support people needed. People were supported to eat and drink and variety of homecooked meals and snacks throughout the day. People were supported to access healthcare as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, some improvements were needed in how this was recorded.

People were treated with kindness and care. Staff knew people well, understood their care needs and interests. People were involved in making decisions about their day to day care and support. People’s privacy was respected, and dignity upheld. People were encouraged to maintain their independence.

People were encouraged to take part in a range of activities. Complaints were responded to in a timely way. People’s end of life wishes had been explored.

The culture of the service was positive and inclusive. The registered manager was well thought of and supportive to people and staff. People and their relative’s views had been sought and acted upon to further improve the service. Staff worked in partnership with other professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 14 February 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations. This service had been

Inspection areas

Safe

Good

Updated 26 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 26 February 2020

The service was not always well-led.

Details are in our well-Led findings below.