• Care Home
  • Care home

Delamer House

Overall: Good read more about inspection ratings

41 Naze Park Road, Naze Park Road, Walton On The Naze, Essex, CO14 8JR (01255) 852366

Provided and run by:
Novocare Ltd

Latest inspection summary

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Background to this inspection

Updated 19 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

On day one, the inspection team consisted of two inspectors, and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. They had cared for a family member living with dementia. On day two, one inspector carried out the inspection.

Service and service type

Delamer House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. This inspection was undertaken on 11 November and 14 November 2019.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection-

We spoke with seven people who used the service and five relatives about their experience of the care provided. We spoke with seven members of staff including the manager, senior care workers and care workers. We reviewed a range of records. This included four people's care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at health and safety and legionella records. We spoke with one professional who regularly visits the service.

Overall inspection


Updated 19 December 2019

About the service

Delamer House provides accommodation and personal care for up to 57 older people and people who may be living with dementia. The service does not provide nursing care. At the time of our inspection there were 40 people using the service.

People’s experience of using this service and what we found.

The registered manager had not updated their knowledge on their regulatory responsibilities and relevant national guidelines

The registered manager had not always notified the Commission of authorised DoLs.

Accidents and incidents were recorded and monitored however individual analysis of unwitnessed falls had not taken place

Environmental checks were not completed in line with national guidelines, however we found no evidence that people had been harmed.

Improvements to the environment had been made to the service since the last inspection, however further improvements were still required to ensure it is dementia friendly. We have made a recommendation about this.

Staff were recruited safely, were visible in the service and responded to people quickly.

People could take part in a range of activities internal and external to the service and were supported to access the community.

People's health was well managed, and relationships had been developed to ensure that individual health and nutritional needs were met.

People received their medicines when they needed them.

People had end of life plans in place. Families and professionals spoke highly about end of life care at the service.

Relatives and professionals made positive comments about the management team at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) –The last rating for this service was good (published 26 May 2016).

Why we inspected - This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.