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Inspection Summary


Overall summary & rating

Good

Updated 16 January 2018

This inspection took place on 24 November 2017 and was unannounced.

Parkside Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Parkside Lodge provides care with accommodation for up to twelve people with mental health conditions in one building. At the time of our inspection visit there were seven people using the service. At the last inspection, in November 2015, the service was rated Good. At this inspection the overall rating for the service remained as Good.

People continued to receive safe care and the risks to people’s safety were continually assessed and reviewed. Staff were recruited safely and there were enough staff in place to support people.

People's medicines continued to be managed safely and effectively. We saw learning from incidents took place both in house and from the provider's other services.

Staff received a detailed induction and training programme and new training had been accessed to support staff to understand specific mental health conditions people may be affected by. Refresher training had been booked for those staff that needed it.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. People were supported to lead a healthy lifestyle and where needed to lose or to gain weight. People’s day to day health needs were met by the staff.

People and staff enjoyed each other’s company and staff treated people with respect, dignity and compassion. There was a calm and positive atmosphere within the home, with people encouraged to do as much for themselves as possible. People’s independence was encouraged. People were provided with information about health services and their own care needs in a format they could understand. There were no restrictions on people’s friends or relatives visiting them.

People’s care records were personalised which enabled staff to support people in line with their personal preferences. We discussed with the registered manager that care records could be improved further around showing the goals and outcomes that people were working towards more effectively. Effective systems were in place to manage any complaints that the provider may receive.

The service was well-led. The registered manager was very enthusiastic about improving the service and making it a more recovery focussed model of care. The registered manager was well liked by all and they carried out their role enthusiastically and professionally. The service was focussing on developing the knowledge and skills of the staff team and there was a positive ethos about making changes which the staff told us about. People and staff were encouraged to contribute to the development of the service and effective auditing processes were in place to monitor the quality of the service.

Inspection areas

Safe

Good

Updated 16 January 2018

The service remained Good.

Effective

Good

Updated 16 January 2018

The service remained Good.

Caring

Good

Updated 16 January 2018

The service remained Good.

Responsive

Good

Updated 16 January 2018

The service remained Good..

Well-led

Good

Updated 16 January 2018

The service remained Good.