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Potensial Limited - 31 Balfour Road Good

Inspection Summary


Overall summary & rating

Good

Updated 29 April 2017

31 Balfour Road is a two story terraced house located in Birkenhead. It is registered to provide accommodation and personal care for up to four people who have a learning disability. At the time of this inspection four people were living at the home.

The house is a traditional terraced house with a front living room, back kitchen with dining area and back yard with seating. There is also an en-suite bedroom located on the ground floor.

Upstairs there are three bedrooms and a shared bathroom with a smaller room used as an office and sleep in room for staff.

At the last inspection, the home was rated good. At this inspection we found the home remained good.

People living at the home told us that they felt safe living there and were confident to raise any concerns or complaints that they had. Concerns raised were listened to and acted upon by staff.

People liked and trusted the staff team who supported them. Staff had a person centred approach to their work and sent time interacting with people and meeting their social needs as well as their care needs.

Robust recruitment checks were in place to check staff were suitable to work with people who may be vulnerable. Staff received training and support to enable them to carry out their role effectively. Sufficient staff were available to provide the support people required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Support was provided to people to be as independent as possible. This included maintaining daily living skills. People also received support to take part in a number of activities they enjoyed and to occupy their time.

Staff had a good knowledge of individuals and their differing support needs. This was backed up by clear information within people's care plans that provided guidance for staff to follow.

People received the support they needed with their personal care and their health care. Staff worked well with healthcare professionals to ensure people got the support they required.

A number of systems were in place to check the quality of the service and ensure people received a good service. This included a number of ways of obtaining people’s views and acting upon them.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 29 April 2017

The service remains good.

Effective

Good

Updated 29 April 2017

The service remains good.

Caring

Good

Updated 29 April 2017

The service remains good.

Responsive

Good

Updated 29 April 2017

The service remains good.

Well-led

Good

Updated 29 April 2017

The service remains good.