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Potensial Limited - 31 Balfour Road Good

Inspection Summary

Overall summary & rating


Updated 6 November 2019

About the service

Potensial Limited - 31 is a residential care service that provides accommodation and support for a maximum of four adults living with a learning disability. It accommodates people across two floors.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was based in a domestic style property. It was registered for the support of up to four people. At the time of our inspection, there were three people living at the service. This is in line with current best practice guidance. The building fitted into the residential area and other domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People's experience of using this service and what we found

People using this service benefitted from a caring and homely environment. We received positive feedback on how staff supported and cared for people.

People genuinely considered Potensial as their own home and had complete autonomy over their own lives.

People and their relatives had confidence in the staff who took care of them. People received care from long standing members of staff who had developed genuine relationships with the people they supported.

Staff were caring and supportive but took care to encourage and maintain people’s independence. Staff were familiar with the individual needs, routines and preferences of the people they supported.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported in a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People participated in activities and pastimes which were meaningful to them, both in the local and wider community. The service was situated in a location which meant people were able to easily access local facilities and public transport. Staff took the time to get to know what people enjoyed doing and supported them to engage in individualised activities and pastimes.

People were treated with the utmost dignity and respect. People's protected characteristics, such as gender, cultural and spiritual needs were both valued and respected.

Staff were supported in their role with appropriate training and supervision. Most staff had received additional training to meet the specific needs of the people they supported.

Regular checks and audits were carried out to determine the quality and safety of the environment. Risk to people was appropriately assessed and measures were put in place to support people safely, whilst still respecting their freedom.

The acting manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). Feedback about the overall management of the service from people, their relatives and staff was positive. It was evident they promoted a person-centred and inclusive culture within the service.

For more details, please see the full report which is on the CQC website

Inspection areas



Updated 6 November 2019

The service was safe.

Details are in our safe findings below.



Updated 6 November 2019

The service was effective.

Details are in our effective findings below.



Updated 6 November 2019

The service was caring.

Details are in our caring findings below.



Updated 6 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 November 2019

The service was well-led.

Details are in our well-led findings below.