Potensial Limited - 60 Park Road South

Updated 9 September 2026

60 Park Road South is a large Victorian building in a residential area. The home is divided into two self-contained flats and eight bedrooms with ensuite facilities. The care home is registered to provide personal care for up to 10 people. At the time of our assessment, 10 people were living at the service. The service is registered to support people with learning disabilities and/or autistic people.

We assessed the service against the Right Support, Right Care, Right Culture guidance to determine whether people with a learning disability and autistic people were supported to live with dignity, equality, choice, independence and access to everyday community life. We found the provider was meeting these principles.

People received safe, person-centred care and support from staff who were kind, caring and knew them well. Staff treated people with dignity and respect, promoted their independence and encouraged them to make choices about their daily lives. People were supported to achieve positive outcomes and maintain relationships with those who were important to them.

The provider had systems and processes in place to help keep people safe. Risks were assessed and managed appropriately while enabling people to maintain their independence. There were enough suitably skilled and experienced staff to meet people's needs, and staff received the training and support required to carry out their roles effectively. Medicines were managed safely, and the premises were clean, comfortable and well maintained.

Care and support were planned around people's individual needs, preferences and goals. Care records provided staff with clear guidance on how to support people consistently and safely. People were supported to access activities and opportunities within the service and in the wider community, helping them to lead meaningful and fulfilling lives.

The service worked effectively with relatives, health professionals and other agencies to promote positive outcomes for people. Information was shared appropriately, and staff sought additional support when required to ensure people's needs continued to be met.

There was a positive and inclusive culture throughout the service. The registered manager was visible and approachable and promoted an open environment where people, relatives and staff felt able to provide feedback and raise concerns. Effective governance and quality assurance systems enabled the provider to monitor the quality and safety of the service and identify opportunities for improvement.

Updated 9 September 2026

Some people were able to share their experiences of living at the service directly with us. We also observed interactions between people and staff and sought feedback from family members and professionals to understand people's experiences of care and support.

People experienced care from staff who knew them well and treated them with kindness, dignity, and respect. Those who spoke with us told us they felt safe, happy, and well supported. Family members provided consistently positive feedback and described good communication with staff and the management team. One relative said, “Communication is very good and regular” and another said, “[Staff Name] is great and always keeps me up to date and I would say communication is brilliant”.

We observed a warm, relaxed, and inclusive atmosphere. People appeared comfortable in their home, engaged positively with staff, and were at ease in their surroundings. Interactions were caring, respectful, and responsive to people's individual needs and preferences. Staff took time to listen, offer reassurance, and support people in ways that reflected their wishes and choices. One person told us, “Staff are simply the best”.

People were encouraged to maintain their independence and make decisions about their daily lives. Staff supported people to pursue interests, maintain important relationships, and take part in activities that were meaningful to them. People were also respected when they chose to spend time alone or engage in quieter activities. One person said, “The staff look after me and make sure I have different colouring books. Staff always make sure I have a lovely birthday and Christmas. I choose what sort of birthday cake I want”.

Feedback, observations, and records demonstrated that people received person-centred support which promoted their wellbeing, respected their individuality, and helped them maintain choice and control over their lives.