The Care Quality Commission
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Archived: Bournville Village Trust - 60 Raddlebarn Road

Overall: Good read more about inspection ratings

60 Raddlebarn Road, Selly Oak, Birmingham, West Midlands, B29 6HA (0121) 472 3896

Provided and run by:
Bournville Village Trust

All Inspections

4 April 2017

During a routine inspection

60 Raddlebarn Road is a care home for up to four people who have a Learning Disability. At the time of our inspection three people were living at this home. At the last inspection in September 2014, the service was rated Good. At this inspection we judged that the service provided remained Good.

People received support to maintain their safety and well-being. Adequate numbers of staff had been employed following robust recruitment checks to ensure they were suitable to work in adult social care.

Risks relating to people’s healthcare needs and lifestyle had been assessed. Staff were aware of the support people needed in these areas.

People required the support of staff to manage their medicines. Staff undertaking this role had been trained and assessed to be competent. The systems to manage and check the medicines were good.

Staff had received training and support to ensure they were aware of people’s needs and how to meet them. People received the help they required to maintain good health, to attend health appointments and to eat and drink enough to maintain good hydration and nutrition.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible. The policies and systems in the service supported this practice.

Many of the staff employed at the home had worked with people for a long time. They had built up trust and knowledge of the people they were supporting over this time. The more experienced staff shared their knowledge with newer members of staff to help them get to know people.

A range of activities and opportunities were provided each day that were tailored to each person’s needs and preferences. People were encouraged to develop skills related to independent living such as making simple meals and drinks, and helping staff with laundry.

As far as people wished and were able they were involved in developing and reviewing their care plans. When people could not contribute verbally to this process staff had involved people that knew the person well and used their knowledge of the person to plan care that they felt was in the person’s best interest and best fitted their known preferences and wishes.

We received consistent feedback that the home was well run, and that the registered provider was supportive and promoted good practice within the organisation. The registered manager had stayed up to date with changes and developments in adult social care, and in the specific health care needs that people living at this home experienced. This ensured care was always delivered in line with best practice. The registered manager and registered provider had a wide range of checks and audits in place that ensured the on-going safety and quality of the service. These had been effective at providing assurance that the service remained good, and that the service was meeting people’s needs and all of the fundamental standards.

Further information is in the detailed findings below

24th July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

This inspection was unannounced. At the last inspection in November 2013 the provider was compliant with the Regulations we looked at.

Bournville Village Trust - 60 Raddlebarn Road is an adapted residential house. It provides accommodation for up to four adults who have a learning disability and who may also have a physical disability. When we visited there were four people living at the home. Not all people could communicate with us verbally, but they were able to understand us and express their feelings through non-verbal communication.

We found there was a registered manager at this location who had the support of a deputy manager. The registered manager was unavailable for comment during our inspection because they were on annual leave.  A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People who lived in the home, their relatives and health professionals who visited people at the home told us they felt that people living at the home were safe. We saw there were systems and processes in place to protect people from the risk of harm. During our visit we found staff were caring and kept asking people if they needed anything. People told us that staff were nice to them. We saw that people were treated with dignity and respect.

Staff received appropriate training and were knowledgeable about the needs of people living in the home. They provided effective care and support that met people’s individual needs. We found that staff worked flexibly  to ensure there were enough staff on duty to meet people’s needs and to enable people to engage in activities which they liked.

People were able to make choices about what they did and what they ate. People  were supported by communication aids such as pictures and presented with several alternative meals so they could choose which one they wanted. Staff were able to explain what each person’s gestures and behaviour meant.

People lived in an environment that met their needs. People could choose how they wanted their bedrooms decorated and what furniture they wanted. The home had several communal areas so people had a choice of living areas to use. People could also meet their relatives and visitors in private if they wanted.  People  had appropriate beds, chairs and mobility aids which allowed them to remain safe and be independent as much as possible. There were special bathing facilities for people who required support with their mobility and who needed staff support to stay clean and healthy

Management systems were well established to monitor and learn from incidents and concerns. There were also systems to ensure the quality of the service was regularly reviewed against national standards of good practice.

31 October 2013

During a routine inspection

We met three people who live at 60 Raddlebarn Road, three members of staff and the registered manager during our inspection. People living at the home were unable to verbally tell us how they found life at the home but we observed people behaving in a way that was confident around the staff on duty and displaying settled behaviour. We looked at feedback from people's relatives, advocates and professionals who visited the home and received overwhelmingly positive feedback about the service offered.Comments included;"We are so satisfied with the care (my relative) receives" and "(My relative) is always well groomed, hair cut and clean."

The registered provider and manager had put a range of measures in place to ensure people were protected from the risk of abuse. We found all staff had been trained in safeguarding and that management of people's money and staff recruitment practices also protected people.

We found that storage, administration and record keeping about medicines would all ensure people had the medicines they had been prescribed at the correct time.

Staff had been supported to undertake nationally recognised qualifications in care and to learn about the conditions people in the home experienced.

We found the home was effectively managed. People using the service were central to the homes operation. Checks were in place to ensure the home was a safe place to live and work.

10 May 2012

During a routine inspection

We spent time talking with people who lived at 60 Raddlebarn Road, and observing how staff supported them. One person who was able to speak told us they were happy with all aspects of the home. We talked with them about their home, the staff the food, and chances to do interesting things each day. They said, "I love it here."

We saw people looking happy and relaxed when they were in the home. People had chance to help with household tasks, and to make a drink and light lunch with staff support.

We saw people being supported out of the home on community based activities. The activities were explained to people clearly and they were helped to get ready in a calm and dignified way.

We found that each person had a care plan. These recorded how people liked to be supported and the help they needed to stay settled, clean and healthy. We saw that people had been helped to see health professionals as they needed to.

We looked at the ways the registered manager had reduced the chance of people being hurt or abused. We found that they had provided people with a course about adult abuse, as well as training for staff. Staff we spoke with knew what abuse was, and what to do about it if they saw or suspected it had had happened.

We talked with the staff who were on duty at the time of our visit. We found there were enough staff to meet people's needs. We found that staff had been given training to develop the skills they needed to support the people who lived at 60 Raddlebarn Road.

We talked with the registered manager about the ways they know if the home is running smoothly, and if the service is meeting the needs and wishes of people. We found there were lots of ways the registered manager checked this, and we found people and their families were happy with the service being offered.