Scott Arms Medical Centre

Updated 24 January 2025

Scott Arms Medical Centre is a GP practice and provides a range of primary medical services. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities, diagnostic and screening procedures, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We inspected and rated this service under our previous methodology on 27 September 2023. The practice was rated requires improvement overall, and for key questions safe, effective caring and well-led, responsive was rated as inadequate. We carried out an announced assessment of 33 quality statements, under the safe, effective, caring, responsive and well-led key questions on 18 February 2025. The assessment was carried out remotely and included an on-site visit. The service has been rated as good overall. You can find more details in the evidence category findings. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people.

Updated 24 January 2025

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Results from the National GP Patient Survey showed the practice were below local and national averages in the overall experience of making an appointment and people we spoke with told us the care they received was good, however accessing appointments was difficult.

At our previous inspection we found that patients could not always access appointments in a timely way and patient satisfaction was negative in being able to get through to the practice by telephone. At this assessment the provider had taken action to address the shortfalls and was working with the primary care network on an access project and had also implemented additional staff to respond to and meet people’s needs.