During an assessment under our new approach
Our view of the service
Date of Assessment: 14 May 2025. Heart Networks UK Limited - Christie Way is an independent health service. They are a GP Specialist led community-based cardiology out-patient service which delivers cardiovascular care to NHS patients referred to them from the Manchester area. This care is delivered to persons who are aged 18 years and above the service operates from 15 Christie Way, Manchester, M21 7QY. The service is registered with the Care Quality Commission (CQC) to deliver diagnostic and screening procedures, and treatment of disease, disorder or injury.
We saw patients and those working at the service were protected and kept safe. Facilities and equipment met the needs of patients and were clean and well-maintained. Those who delivered the clinical care at the service had the required skills, qualifications and experience, and we saw that they had received additional training which enabled them to deliver effective care. The service fully assessed need and involved patients in discussions and decisions about their treatment. Care was based on latest evidence and good practice. If needed, the service worked with other health professionals to achieve the best outcomes for patients. We heard that patients were treated with kindness and compassion. There was a culture of continuous improvement, and a drive to improve patient outcomes.
People's experience of this service
We saw that the provider had undertaken a recent patient survey. This showed high levels of patient satisfaction. For example, 64 of the 67 respondents stated that they were likely to recommend the service to a friend or family member, and that all felt they had been provided excellent or good communications from the service.