Our current view of the service
Updated
27 July 2026
Date of assessment: 10 August to 27 August 2026.
The service is a care home with nursing which accommodates older people. The service is registered to accommodate 40 people; on the first morning of the inspection 36 people were accommodated. This comprehensive inspection included 30 of the 33 quality statements, the remaining 3 were assessed as ‘good’ at the last inspection.
The service has made the required improvements and is no longer in breach of 4 regulations found at the last inspection. People’s consent was sought before care or treatment was provided and legal requirements were met where people lacked the capacity to make specific decisions about their care. The registered manager ensured risks to people were assessed and mitigated. The provider operated effective governance systems overall. The provider had made sufficient improvements to staff recruitment and medicines procedures and acted swiftly when we identified 1 aspect of each, required action.
People’s care needs were thoroughly assessed prior to them being offered accommodation and transfers in and out of the service were managed safely. Processes were in place to ensure people’s care plans were monitored and reviewed monthly.
The registered manager and the deputy manager ensured there was a strong focus on training and development of staff and learning. Overall, there were robust governance processes to monitor the quality of the service and identify areas for involvement.
Health and social care professionals provided very positive feedback about the quality of care provided, staff’s knowledge of people and the registered manager’s openness and transparency. Staff worked closely with them to ensure people’s health and social care needs were identified and met.
Staff were responsive to changes in people’s care needs. They understood the need to speak with people and their relatives about their plans and preferences for their future care.
However, we identified some aspects of the environment and infection control required action. The registered manager took swift action to address the issues we found for people.
People's experience of the service
Updated
27 July 2026
People and their relatives told us they felt safe at the home. Feedback included, “Yes, I do feel safe here- I have no worries really.”
People were well presented and cared for; they wore appropriate clothing and footwear. Staff supported people to wear hearing aids and glasses where required.
Staff ensured people had access to a call bell to request staff’s assistance. Staff had made reasonable adjustments for a person who had a sight impairment to ensure they could access their call bell. People had any equipment they required to manage the risks to them from falls or from skin damage.
People were positive about the home and care provision overall. Feedback included, “Most of the staff are lovely really.” We saw assuring, gentle, caring relationships between staff and people. Three out of 18 people and relatives said they felt a minority of staff were not always as considerate, or did not always speak to them when providing their care. We saw on the first day some staff did not take the opportunity to speak with people when they placed their meal on the table, however, this had improved by the second day.
Most people we spoke with felt staff were very busy and needed some extra support. Although the home was fully staffed with nurses and care staff, people noted there were currently a number of agency staff, used to cover holidays and staff leave. Our observations and review of staff numbers and deployment did not indicate there were insufficient staff to meet people’s needs safely and regular agency staff were used.
People were positive about their meals and told us they were provided with enough to drink. People told us, “The food is usually very nice” and “I always get plenty to drink.”
Activities staff knew people and their likes and dislikes well, they also spent time with people who were cared for in bed. People had access to a visiting hairdresser at the home’s hair salon. People told us staff ensured their spiritual needs were met.
The home and garden were wheelchair accessible. Staff were aware some of the downstairs corridors in particular were relatively narrow and ensured through robust pre-admission assessment processes, the home was suitable for people.