We carried out a review of the data available to us about Visiting Angels Central Lancashire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Visiting Angels Central Lancashire, you can give feedback on this service.
Visiting Angels Central Lancashire is a domiciliary care agency providing support, including personal care. The service provides support to people living in their own homes in the community.
At the time of our inspection there were 24 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. 9 people were receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
People using the services of Visiting Angels Central Lancashire, benefited from a service that was safe, effective, caring, responsive and well led.
Health and safety checks were carried out to help ensure any risks in people’s homes were minimised. Risks to people were identified, managed and mitigated by staff to lessen the risk of harm to people.
People told us they felt safe when receiving care and support from staff and that staff treated them with kindness and respect. People had choice in which staff provided their support.
Where people required support with taking their medicines, this was provided by staff who were trained and competent.
Staff recruitment processes ensured staff were safe to work with people. In addition to mandatory training, staff received more specialised training to help deliver care to people which was tailored to their specific health care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was described by staff as being dedicated, approachable and helpful. Both the registered provider and the registered manager promoted a positive culture which was committed to delivering high-quality and individualised care to people. Staff understood, shared and practiced these values.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 May 2022, and this is the first inspection.
Why we inspected
We carried out this inspection to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.