Kind Tailored Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Professionals reported that people were treated with kindness. One professional said, “Staff members do interact with this gentleman with compassion, kindness, dignity and respect. As with all services some staff are better and more natural at doing this than others, some are more in-tune and will respond quicker. Overall, I have seen this in practice and have been very pleased to see their interactions. They are a caring team with a good philosophy which is instilled from higher up.”

Relatives highly praised the caring nature of staff. One relative said, “One thing we tell anyone we’re extremely happy, no qualms with care, we recommend Kind Tailored Care to other people. I wouldn’t do it lightly got to be certain no worries recommend care company to anyone else, they do a wonderful job, no one is 100% or close to they deliver so much difference to relative’s name, we are grateful for the care he receives.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, and unique backgrounds and protected characteristics.

Staff worked with people closely to understand their goals and aspirations. They offered help and support when needed and respected people’s views and wishes. People’s beliefs, values and things that were important to them were supported without discrimination or judgement from staff.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged and promoted their independence. They respected people’s choices regarding how they wished to live their lives such as completing tasks they chose to participate in, and their preferred activities. There was a positive balance of risk, for example, staff offered appropriate levels of support while promoting independence in the kitchen.

This was confirmed by relatives. One relative said, “They [staff] are really good give choices and help him to make decisions and be free and live his best life.” Another relative said, “Staff give him opportunities to be involved and choose what to wear and be there to prompt him and help him to get to a level and grow as a person.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Professionals reported that the service was supportive, adaptable and proactive in meeting people’s needs. They said staff had embedded their recommendations and had consistently applied them to people’s daily lives.

Staff knew people well, which enabled them to recognise changes in people’s emotions and behaviours and respond proactively when people became anxious or distressed. We observed staff responding to the changing needs of a person. They were skilled in de-escalating situations effectively and reassuring the person.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff told us they were treated well and raised no concerns about their work well being. They told us they received regular supervisions, training and had access to the management team if they required support.