Cygnet Care (Devon) Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs.

People’s needs were assessed before they began to use the service. Their views were listened to when assessments were carried out. Each person had a care plan in place. One person said, “The manager visited me in the first instance and did a full assessment, which became my care plan. The manager rings me every week for an update on how the care is working for me.”

A staff member said, “When there is someone new the care plan is in place and (registered manager’s name) or one the of the ladies in the office will phone us and give us a run down.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff worked with a range of health professionals to ensure people had their needs met. This included GPs, nurses, and occupational therapists. People told us they had regular visits to review their needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us how they worked with professionals to share information about people to promote positive health outcomes. We received positive feedback from partners about the service, they told us staff worked well with them, to meet people's needs and provide good care. One healthcare professional said,“My contact with carers has been very positive and carers appear professional and well trained.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff were passionate about providing support to people to enable them to be more independent and remain at home. The service promoted collaborative working with services, to meet people's needs, increase their abilities and reduce their need for future support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

People told us their care was reviewed regularly. Staff continuously monitored the outcomes for each person and reviewed the effectiveness of their support. They sought to improve people’s experience by making changes to the support being delivered.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had signed to consent to their care.

Staff knew to seek consent before delivering care. People who used the service had the capacity to make decisions. The registered manager told us where people were assessed as lacking capacity, best interest decisions would be carried out. Staff had completed training in the Mental Capacity Act and knew how to apply this in practice.