Consent to care and treatment
Cleanliness and infection control.
We spoke to people living in the home when we carried out our review in December. For this review we did not involve people using the service and we did not visit. We asked the provider to send us information to show us how they have assessed their own compliance with this outcome. They declared compliance and gave us examples in support.
There was a mixed response about the meals provided, but the negative comments were in respect of variety rather than quality of food. There is a four week menu plan that provides a range of different meals and new ideas are introduced at the request of people living in the home.
'The staff are kind' and 'I can not fault the way the staff look after me, they are polite and always ensure I am satisfied'. We observed the staff working with the people they were looking after and saw they were kind and courteous.
'Sometimes the staff have to rush because they have a lot to do. I wish they had more time to sit and talk with me', 'the girls work so hard and go to great lengths to satisfy us all' and 'all the staff are very kind to me'.
We have asked the provider to take compliance action in two areas in order to achieve and sustain compliance with all of the essential quality and safety standards.
When people are unable to make decisions for them selves, care staff need to show how they have made decisions about peoples care in their best interest.
They are not fully compliant with the cleanliness and infection control essential standard.