Broughton House GP Surgery

Updated 6 January 2026

Date of Assessment: 26 January 2026. Broughton House GP Surgery is a GP practice, located in Batley, which delivers services to approximately 2,845 patients

under a contract held with NHS West Yorkshire Integrated Care Board. The practice is part of a wider Primary Care Network (PCN) called the Batley and Birstall PCN which includes 8 GP practices. The provider is registered with the Care Quality Commission (CQC) as a partnership. The partnership operates 1 other GP practice, with a branch surgery, in the same PCN under a separate CQC registration.

The clinical team consists of 3 male GP partners, and 3 male and 3 female salaried GPs. Other members of the clinical team include 3 female practice nurses, 4 female healthcare assistants and 2 female trainee nurse associates. The clinical team is supported by a practice manager, a management support team and administrative and reception staff. The practice is also a training and teaching practice which supports the development of GP registrars and medical students.

The National General Practice Profile states that the practice demographic is 60% White, 36% Asian, 2% Mixed, 1% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the third lowest decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this assessment of the Responsive key question to follow-up on our inspection in September 2023, when the provider was rated Requires Improvement for providing responsive services. This was an announced desk-based assessment looking at all the quality statements in the Responsive key question.

At this assessment we found the practice demonstrated that significant improvements had been made around patient access outcomes. We found that patients were involved in decisions about their care. The practice provided information in a manner people could easily understand. Patients had access to appointments, based on clinical need, and vulnerable people or those with protected characteristics were able to access care and treatment in ways that met their personal circumstances. The practice took complaints and other patient feedback seriously and learnt from them to improve the quality of care.

The Responsive key question is now rated as Good.

Updated 6 January 2026

The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey (2025) and the NHS Friends and Family Test (FFT).

Feedback from the National GP Patient Survey (2025) in relation to kindness, compassion and dignity, was above national averages and had improved since the outcomes of the 2023 National GP Patient Survey which we had reviewed at our previous inspection in September 2023. We saw that 92% (national average 86%) of patients felt the healthcare professional was very good or fairly good at treating them with care and concern, compared to 54% in 2023; 94% (national average 87%) felt the healthcare professional was very good or fairly good at listening to them, compared to 62% in 2023; 95% (national average 93%) had confidence and trust in the healthcare professional they saw or spoke to, compared to 86% in 2023; and 98% (national average 91%) felt they were involved as much as they wanted to be in decisions about their care and treatment, compared to 80% in 2023. In addition, the percentage of patients who responded positively to the overall experience of the practice was 88% (national average 75%), compared to 44% in 2023.

Feedback from the National GP Patient Survey (2025) regarding access was above the national average and had significantly improved since our previous inspection. We found 65% (national average 53%) responded positively to how easy it was to contact the practice by phone, compared to 15% in 2023 and 83% (national average 70%) responded positively to the overall experience of contacting the practice, compared to 25% in September 2023.

The FFT data collected by the practice for the period January to December 2025, of which there were 375 responses, showed 91% of patients found the practice to be very good (258) or good (84).