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We are carrying out a review of quality at Springfield House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.35 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

People's health, safety and welfare was protected because the provider worked in co-operation with others.

Reasons for our judgement

We looked at three care files to see how the service worked with other professionals to see what support networks were in place. Visits by health and social care professionals had been recorded.

The provider explained how the service engaged with other agencies, such as GPs, district nurses and social workers. They were also able to describe good practice with regard to confidentiality. A ‘health action plan’, was in place for the three people living at the service. This provided essential health information in case of admission to hospital. This record was regularly updated so that information was current in relation to their healthcare needs.

This confirmed good communication was in place. Additionally, this showed that people were receiving continuity with their care and support. They told us, “B….. was at the surgery yesterday for their annual check-up. The service is really good”.