Fairview Court Care Home

Updated 14 July 2025

Date of assessment: 23 to 31 July 2025. Fairview Court Care Home is registered to provide accommodation, nursing, and personal care. The service provides care and support to up to 81 older people, some of whom are living with dementia. At the time of the assessment, there were 73 people using the service. At our previous inspection, published July 2018, the service was rated good. We carried out a targeted inspection, published April 2021, relating to infection prevention and control, no concerns were identified. We conducted this assessment in part due to concerns raised in relation to people’s safety. We did not find evidence people were at risk from these concerns. However, the provider was in breach of the legal regulation relating to good governance. We assessed 18 quality statements in the safe, effective, caring, responsive and well led key questions. The ratings for the quality statements we did not assess remain unchanged. The overall rating for the service has remained good. Our observations of the care provided were positive, and people and their relatives told us they were satisfied with the service. The provider assessed and managed the risk of infection, and the premises were well maintained. Staffing levels were sufficient to meet people’s needs, and staff spoke positively about their roles and felt supported by the registered manager. The provider was actively addressing recent shortfalls identified, and work was ongoing to implement and embed improvements. However, governance systems were not always effective in monitoring and improving the quality of the service, in relation to incident management and people’s risks. We asked the provider for an action plan in response to the concerns found at this assessment.

Updated 14 July 2025

We spoke with 8 people who used the service and 8 relatives about their experience of the care provided. Some people could not directly tell us about their experiences, which meant we spent time observing interactions with staff. We used the Short Observational Framework for Inspection (SOFI), a structured observation tool to help us understand their experience and assess whether they received good care. We observed a supportive environment, where people were encouraged to maintain their independence. We saw positive interactions between staff and people using the service. Overall, people and relatives told us they were satisfied with the service. A person said, “The staff are lovely. They know how to look after me.” A relative said, “It’s really good, brilliant for [person], she is in the right place, staff are friendly, and I feel happy she is there.” While people and relatives expressed general satisfaction with their care they received, our assessment found some elements of care did not meet the expected standards.