Archived: Linwood House

The people we spoke with told us they felt safe living at the service. People also knew who they could talk to should they have any concerns. Staff were trained in how to recognise and respond to incidents or allegations of abuse. We found some issues in relation to the record keeping around people's finances. However the manager and registered provider responded quickly to this and the issues were rectified.

Staff were being given training and support to do their job. People spoken with gave positive feedback about the care staff were delivering. One person said, 'I like the staff here, I get on well with them and we can have a laugh.'

None of the people we spoke with had any concerns about the service. One person said, 'I have no complaints and if I did I would tell [the manager] straight away.

People received the care and support they required to improve their health and well-being. Care records were written in detail and provided clear guidance to staff members, although evaluations of care plans were not always completed.

Medicines were stored appropriately and records were maintained to show all storage areas were kept at the correct temperature. Administration records were kept and people received their medicines in a safe way.

Recruitment checks were all carried out or obtained prior to new staff members starting work with the service.

There were systems in place to regularly check and monitor the way the service was run.