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Inspection Summary

Overall summary & rating


Updated 19 February 2020

About the service

Stonygate Ashlands is a residential care home providing personal care to up to 37 people. At the time of the inspection, the service was supporting 31 people.

People’s experience of using this service and what we found

People and their relatives told us they continued to receive safe care, and staff we spoke with understood safeguarding procedures and how to raise concerns. Risk assessments were in place to manage risks within people’s lives.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Medicines were stored and administered safely.

Staff were provided with sufficient training which was kept up to date. Staffing support matched the level of assessed needs within the service during our inspection. People told us there were generally enough staff, and call bell logs we saw showed that people were responded to promptly.

Staff acknowledged there had been several changes in management, but told us they were supervised well and felt confident in their roles.

People had mixed feedback on the quality of the food, but told us they had a good choice and had snacks and drinks as they required.

Healthcare needs were met, and people had access to health professionals as required. People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible. Care plans reflected people likes, dislikes and preferences.

An activities programme was in place and activities staff were deployed throughout the home on a daily basis.

People and their families were involved in their own care planning as much as was possible. A complaints system was in place and used effectively.

There was not a registered manager in place. The management team were open and honest, and worked in partnership with outside agencies to improve people’s support when required.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good. (Published 08 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 February 2020

The service was safe.

Details are in our safe findings below.



Updated 19 February 2020

The service was effective.

Details are in our effective findings below.



Updated 19 February 2020

The service was caring.

Details are in our caring findings below.



Updated 19 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 19 February 2020

The service was well-led.

Details are in our well-Led findings below.