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Westerlands Care Village Good

Inspection Summary

Overall summary & rating


Updated 23 December 2020

About the service

Westerlands care village is a residential care home set across two separate buildings, Elloughton House and Brough Lodge. Brough Lodge is split into three floors; The Garden Suite, Humber Suite and The Ridings Suite. The service provides personal and nursing care to people who may be living with dementia, people aged 65 and above, and people with a physical disability. The service can support up to 62 people. At the time of inspection 50 people were living at the service.

People’s experience of using this service and what we found

People were happy with the service they received and were supported to feel safe. Risk assessments identified potential risks to people and how to reduce these. People received their medicines as prescribed.

Staff had received infection control training and appropriate measures had been put in place during the coronavirus pandemic. This included enhanced cleaning, use of personal protective equipment and regular testing for staff and people who used the service. The provider had recently purchased a visiting room to allow for safe relative visits.

Staff received induction, training and ongoing support through supervision to ensure they had the appropriate skills and knowledge for their role. We received positive feedback from staff regarding the support they received from the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access health care and we received positive feedback from health professionals regarding the positive partnership working with staff.

Systems were in place such as audits and surveys to monitor and improve the quality of the service. People, their relatives and staff were engaged in the service through meetings and surveys.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 8 February 2018).

Why we inspected

This inspection was prompted through our intelligence monitoring system and other information we have received.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information, we may inspect sooner

Inspection areas



Updated 23 December 2020

The service was safe.

Details are in our safe findings below.



Updated 23 December 2020

The service was effective.

Details are in our effective findings below.



Updated 23 December 2020



Updated 23 December 2020



Updated 23 December 2020

The service was well-led.

Details are in our well-led findings below.