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Haddon House Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2019

About the service: Haddon House provides accommodation, personal and nursing care for up to 40 people. Some people using the service were living with dementia. The home is divided in to four units. The service is located in the Clowne area of Chesterfield. At the time of our inspection there were 34 people using the service.

People’s experience of using this service:

People were supported by enough staff to ensure their needs were met. Staff had time to interact with people in a positive way. People’s medicines were managed safely. Risks associated with people’s care had been identified and were managed in a way that did not restrict their freedom.

We carried out a tour of the home and found it was generally clean and well maintained. However, we identified some areas which required attention. The registered manager told us these areas were being addressed in their development plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had access to healthcare professionals when required. People received a nutritious diet which met their needs and preferences. However, the mealtime experience could be improved on. Staff received training and told us they were supported by the management team.

We spent time observing staff interacting with people who used the service and found they were kind and caring. People’s relatives we spoke with commented highly of the care and support their family member received.

We looked at people’s care records and found they reflected their current needs and preferences. A range of activities were provided which gave people opportunity to access social stimulation. The service had a complaints procedure and complaints were acted on.

The home had a registered manager who conducted a range of audits in areas such as infection control, medicine management, health and safety and documentation. Actions raised as part of the audits were addressed.

More information is in the full report.

Rating at last inspection: Good (report published 12 August 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.

Inspection areas

Safe

Good

Updated 27 February 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 27 February 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 27 February 2019

The service remained caring

Details are in our Caring findings below.

Responsive

Good

Updated 27 February 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 27 February 2019

The service remained well-led

Details are in our Well-Led findings below.