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Inspection Summary


Overall summary & rating

Good

Updated 17 June 2017

Rutland Cottages is a home care service operated from Rutland Care Village which is a residential nursing home. The service is available to people who live in 24 privately owned cottages located on the site of Rutland Care Village. People who live in the cottages have the option of having personal care as well as support with housekeeping. At the time of our visit two people were receiving support.

At our last inspection in December 2015, the service was rated ‘Good’. At this inspection we found that the service remained ‘Good’ for being safe, effective, caring, responsive and well-led.

People continued to receive safe care. Staff who supported the people using the service knew how to recognise and report any signs that people were abused or at risk of abuse.

The provider had assessed risks relating to people’s care to help them to remain safe whilst encouraging them to be as independent as they wanted to be. The provider had procedures in place for staff to report concerns and for those concerns to be investigated and acted upon.

There were enough suitably skilled and knowledgeable staff to provide care and support that met the needs of the people using the service. People were supported to receive their medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. People were supported with their nutritional and health needs and were supported to access health services when they requested that support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People developed positive relationships with the staff who were caring and treated people with respect, kindness and dignity.

People had care plans in place that were focused on them as individuals. This allowed staff to provide consistent support in line with people’s personal preferences.

People’s needs were met in line with their individual care plans and assessed needs. Staff understood people’s needs and provided care and support that was tailored to their needs.

People and their relatives felt they could raise a concern and the provider had systems to manage any complaints that they may receive.

The provider had effective arrangements for monitoring and assessing the quality of care people experienced. These included seeking and acting upon the views for people who used the service, their relatives, staff and professionals who visited the service.

Further information is in the detailed finding below.

Inspection areas

Safe

Good

Updated 17 June 2017

The service continued to be safe.

Effective

Good

Updated 17 June 2017

The service continued to be effective.

Caring

Good

Updated 17 June 2017

The service continued to be caring.

Responsive

Good

Updated 17 June 2017

The service continued to be responsive.

Well-led

Good

Updated 17 June 2017

The service continued to be well led.