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Inspection Summary

Overall summary & rating


Updated 10 December 2019

About the service

Oakdene is residential care home providing personal care for up to 40 adults living with enduring mental health needs. This may include people who are subject to specified provisions of the Mental Health Act in order to live at the service; and people who may abuse drugs and alcohol. At this inspection, there were 39 adults receiving care at the service. This included 3 female adults.

People’s experience of using this service and what we found

People’s individual choice and control was not fully promoted in relation to communal living arrangements, or to maximise opportunities for people’s mental health support and life goal planning.

Improvements were made and ongoing to ensure people’s care plans were individualised; to inform their care needs, preferred daily routines and lifestyle interests. People were mostly happy with their care and daily living arrangements and knew how to make a complaint or raise a concern if they needed to.

The provider was meeting the accessible information standard for people. The service is not a primary care provider for end of life care. Systems were in place to enable people’s related support, wishes and decision making.

Arrangements for the prevention and control of infection helped to protect people from the risk of an acquired health infection. Safeguarding, staffing, medicines and risk management arrangements helped to protect them from the risk of harm or abuse. The provider acted to ensure people’s safety when things went wrong at the service and to prevent any reoccurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received effective care from staff who were trained and supported to ensure this. Staff supported people to maintain and improve their health and nutrition through timely consultation and information sharing with relevant external health and social care professionals, when needed.

People were happy with their environment, which was kept clean, generally well maintained and equipped. Improvements were assured from people’s expressed views in relation to lighting levels and wifi access.

People received care from staff who treated them with respect and ensured their dignity and rights. People were supported to express their views and involved in making decisions about their care.

Improvement was made to ensure effective monitoring of the quality and safety of people’s care. Management and staff understood their role and responsibilities for people’s care. Operational management arrangements were sufficient to ensure effective communication, partnership working and information handling for people’s care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Requires Improvement (published September 2018) with one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made. The provider was therefore no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 December 2019

The service was safe.

Details are in our safe findings below.



Updated 10 December 2019

The service was effective.

Details are in our effective findings below.



Updated 10 December 2019

The service was caring.

Details are in our caring findings below


Requires improvement

Updated 10 December 2019

The service was not always responsive.

Details are in our responsive findings below.



Updated 10 December 2019

The service was Well Led.

Details are in our responsive findings below.