31 March 2011
During a routine inspection
People spoken to felt that the home met their needs. They told us they were happy with how the home had treated them. One person told us that they had found the home to be, "A nice place to live." This showed us that the home was meeting peoples' needs.
People spoken to told us that they liked the food. A person said when asked about a variety of meals available to them, 'I can choose what I want to eat." People were offered a choice of what they would like to eat.
A person told us, "I can ask to see my general practitioner if I need to.' The home works with other professionals to make sure that people get the care and support they need.
People told us that they could discuss their concerns with the staff. A person commented that, 'I can talk to staff if I am worried about anything.' People know how to raise concerns about issues that affect their well-being.
People told us that the home was kept clean. A person when asked about this said, "The home is clean." People are protected from the risk of infection.
Staff gave people time to take their medication. Medication records showed that medicines had been ordered and people had the medication they needed. However, there were a number of doses that had not been signed for to show they had been administered.
People were able to access all parts of the home safely. They were provided with a safe and accessible place to live. We saw that people had personal items such as photographs and ornaments in their rooms. These reflected their personal interests and cultural backgrounds.
We observed the staff knew how to care for people. They were happy with the way staff treated them. People know that they can get the care and support they need. We saw that staff understood peoples' needs. However, staff were not receiving supervision. Suitable arrangements are not in place to ensure that staff are appropriately supported to enable them to deliver care to people.
People told us that they felt that staff listened to them and responded to any suggestions they made about the home. They knew how to make a complaint.