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Inspection Summary


Overall summary & rating

Good

Updated 25 August 2018

The inspection took place on 11 and 12 July 2018 and was unannounced.

Victoria House is a residential care home for up to 25 people with physical disabilities. The home is owned by the Disabilities Trust and is purpose built over two levels. Facilities include two adapted kitchens, a large and a small communal lounge, two passenger lifts, activities room, training/computer room, sensory room and gardens.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff had received safeguarding training and were aware of how to recognise and respond to risk. Individualised risk assessments were in place and people were supported with positive risk-taking to maintain their independence, choice and control. There were sufficient numbers of staff who were deployed appropriately in the service to meet people’s needs and support people to live safely and as they had chosen to.

Staff were equipped with the necessary skills to provide effective care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring; they promoted people’s independence and treated them with dignity and respect.

People were supported to live their lives to their fullest, as active members of the community which enhanced their lives. They were supported to follow their interests and engage in things important to them. People’s care plans were very person-centred and were reviewed regularly with them to ensure they were involved, and goals were set, which they were supported to achieve.

The service was well-led; systems were in place to assess and improve the quality of the service and complaints were responded to thoroughly. There was an open culture and learning was encouraged to drive improvement.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 25 August 2018

The service remains Good.

Effective

Good

Updated 25 August 2018

The service remains Good.

Caring

Good

Updated 25 August 2018

The service remains Good.

Responsive

Outstanding

Updated 25 August 2018

The service has improved to Outstanding.

Well-led

Good

Updated 25 August 2018

The service remains Good.