Archived: Disabilities Trust - 11 Twyford Lane

People living in the home expressed satisfaction with the care and service that they received. They told us that the staff looked after them well and took them out into the community. One person told us 'I like all the staff and they are very supportive and take me on outings and shopping'. They also told us that they had one to one support from staff when they went out in the community and felt safe. Another person told us that they enjoyed doing different activities with the staff. They also told us that the home was always clean and pleasantly decorated and they liked their bedroom.

The people also told us that they liked the food and discussed the menu for the week in their meetings with support from the care staff. They told us that if they had any concerns they would speak to the staff and they would listen to them.

We found the provider had adequate systems to ensure people's health and welfare. We also found that medicines were handled safely and that there were enough staff working to meet people's needs. We found that the premises was suitable for people living at the home and were adequately maintained.

People told us that they had residents meetings once a month to discuss activities, menus, and any other issues they wanted to discuss about the running of the home. They said they were all aware of the complaints procedure and knew how to make a complaint, if they were not happy. One person told us if they were not happy about anything, they would speak with staff on duty about this. However they said 'I don't have any complaints to make because it's like being at home and I am happy here'. They told us that staff were 'very nice' and listened to them.

All the people we spoke with told us that the food was 'very nice' and said that they had choices at meals times. They told us that they knew about care plans because they had been involved in developing their care and rehabilitation plans to help them meet their goals.