We reviewed the provider's safeguarding policy which identified clear reporting processes. Staff were knowledgeable of safeguarding processes and told us what incidents or concerns they would report.
The manager told us that there was a minimum of two support workers during the day time to ensure that people's needs were met. Staff rotas we reviewed confirmed this was the case.
We looked at care plans that clearly explained how a person preferred to be supported. We saw information about the choices that people using the service had made, showing people were fully consulted at every stage.
Although people who lived at The Mallard's Annexe were unable to answer our questions directly, we observed their manner when they were speaking with members of staff. We saw that people were relaxed and confident with staff and expressing their decisions about their day. This showed us that people living in the home were confident and had no problem with discussing things with staff.
We saw that recruitment files contained appropriate references, background checks plus interview information, showing how new members of staff had been selected. This supported the safety and well being of people using the service.
We saw forms that showed that a quality audit was regularly undertaken by the organisation and that records included the feelings of people using the service. These audits monitored such areas as care plans, the environment, as well as staff training and many other areas, supporting the safety and comfort of people.