Archived: Carewatch (York)

We saw that people had individualised care records and risk assessments in place which helped staff to understand and meet people's needs. Everyone we spoke with told us they were more than happy with the care and support they received. One person said 'The care is very good.' A relative said 'The care staff do the job they are supposed to do. They are good.'

There were systems in place which helped to protect people from abuse. One person we spoke with said 'I feel safe with the staff.'

People we spoke with and their relatives confirmed that there were enough skilled and experienced staff to meet their needs. One person said 'There are enough staff. I get help when I want it. Staff we spoke with confirmed that training occurred to help keep their skills up to date.

People's views were being sought about the quality of the service provided. We saw that the management team acted upon any issues to make sure that people remained happy with the service they received.

There were policies and procedures in place to help staff to monitor and maintain records about all aspects of the service provision. We saw that records were stored securely in the office. The provider was improving the auditing of people's care records at the time of our visit.