Mrs Ursula Pencavel also known as Ellesmere Dental Practice

Updated 25 April 2025

We carried out this announced on-site inspection on 28 July 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Ellesmere, Shropshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice with a step from reception to the waiting area. Car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 3 dentists, 3 dental nurses, 1 dental hygienist, 1 receptionist and the practice manager. There were 2 administrators employed by the practice who worked off site. We gathered feedback from staff and spoke to a range of staff during our inspection.

Updated 25 April 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Always prompt and professional service. Friendly staff. High levels of cleanliness throughout”, “I've been registered at the practice for a few years now. The care and advice is absolutely brilliant” and “I have been using this dental practice for over 25 years with the rest of my family over the years we have all sorts of dental problems that have always been sorted very quickly and efficiently.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.