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Inspection Summary


Overall summary & rating

Good

Updated 1 March 2019

About the service:

This service is an extra care facility which provides personal care to people in 'supported living' accommodation within 21 purpose built flats in Alexandra Court. One of the flats is used for respite (short-term) care. At the time of our visit 16 people were being supported with personal care.

People’s experience of using this service:

People supported by the service and their relatives consistently told us the registered manager and staff who supported them were polite, reliable, caring and professional in their approach to their work. They spoke positively about the quality of service provided. One relative told us, “This is a nice place to be. It is fabulous and we are never disappointed. Our relative is safe; cared for whilst remaining independent. The staff are good, caring people. We couldn’t wish for any better."

People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service worked in partnership with healthcare professionals and families to ensure people’s health care needs were met. People were supported to attend healthcare appointments to ensure their health and wellbeing was maintained.

Each flat had its own kitchen area and people could be supported to cater for themselves within their flat. However we saw that everyone chose to prepare their own breakfast and attended the dining room for lunch and evening meals which had been prepared by the service.

Staff retention was very good and people told us they were supported by staff who knew and consistently met their needs. Staffing levels were continuously reviewed to ensure there were enough staff to provide a flexible and responsive care. People supported by the service and their relatives consistently told us they felt safe. One person told us, “Its peace of mind.”

There had not been any safeguarding incidents or complaints since the last inspection. However policies and procedures were in place and the registered manager understood the actions to take should there be any incidents.

The registered provider and the registered manager used a variety of methods to assess and monitor the quality of the service. This enabled Alexandra Court to be monitored and improve areas that were identified through their quality monitoring processes.

Rating at last inspection:

Good (Report published 19 March 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

Inspection areas

Safe

Good

Updated 1 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 1 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 1 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 1 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 1 March 2019

The service was well-led

Details are in our Well-Led findings below.