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Archived: Cheverells Care Home

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Inspection report

Date of Inspection: 22 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF | 83.9 KB

Overview

Inspection carried out on 22 June 2013

During a routine inspection

Cheverells Care home was last inspected by the Care Quality Commission on 29 January 2013. We found improvements were required in relation to maintaining accurate records.

People told us “I am treated very well.” We found people were well cared for at Cheverells. People told us that staff explained what they were doing when they helped them. We found staff understood that they needed to ask for people’s consent before helping them and we saw assessments in people’s files detailing the areas where they were not able to give informed consent.

We observed staff treating people with kindness. People told us, “I like it here, it isn’t a bad life” and “they ask me…..what would you like us to call you, Mrs X or X?” People told us, “…we are always joking and laughing.” We found staff knew the people they cared for well and we saw information about people’s health and social needs in their files.

We found there were sufficient staff on duty at all times to ensure people’s welfare and safety. Staff had care experience and some had care qualifications which enabled them to do their job with a good knowledge base and with confidence.

We found there was a complaints procedure in place. The people we spoke to and the staff all felt confident about raising any concerns and that they would be followed up.

We found record keeping had been improved. There were appropriate health assessments in place to help staff identify risks and put a plan in place to address risks.