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Cambridgeshire County Council - 8b Wagstaff Close Cambridge Good

Inspection Summary

Overall summary & rating


Updated 16 January 2020

About the service

Cambridgeshire County Council 8b Wagstaff Close is a supported living service providing personal care to people with learning disabilities. At the time of our inspection two people were receiving personal care. The people lived together in one house and staff support was provided for 24 hours each day.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were safe using the service because staff knew what they were doing, they had been trained and the building they lived in was secure. There were enough staff, and the then registered manager also visited people regularly.

People told us they always received their medicines and that staff knew how these should be given. Medicine records were completed accurately and with enough detail. Staff supported people with meals and drinks. Staff took action to reduce the risks of spreading infection. Staff followed advice from health care professionals and made sure they asked people’s consent before caring for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People liked the staff that cared for them. People told us that staff were “nice”, and “lovely”. They went on to tell us that staff supported them to live as they wanted. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected. Staff worked well together, they understood the service’s aim to deliver high quality care, which helped people to continue to live in their own homes.

Systems to monitor how well the service was operating were carried out well. Where concerns were identified, the registered manager followed this up to make sure action was taken to rectify the issue.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (Published 17 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 January 2020

The service was safe.

Details are in our safe findings below.



Updated 16 January 2020

The service was effective.

Details are in our effective findings below.



Updated 16 January 2020

The service was caring.

Details are in our caring findings below.



Updated 16 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 16 January 2020

The service was well-led.

Details are in our well-Led findings below.