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Little Sisters of the Poor - St Peters Residence Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 3 September 2020

Little Sisters of the Poor - St Peter's Residence is a 'care home' with nursing, registered to accommodate up to 56 people. There were 46 people living there when we inspected, many of whom were living with dementia. We found the following examples of good practice:

The provider had appropriate arrangements in place to reduce the risk of infection. Visitors to the home were required to wear appropriate personal protective equipment (PPE) to keep people safe, and this was made freely available throughout the home. Signs were placed around the home to remind people, staff and visitors of the PPE required. The home was spotlessly clean when we inspected. The cleaning schedule had been adapted throughout the pandemic to reflect current guidance and changes to visitors being allowed into the home.

The provider ensured that all staff received appropriate training to manage coronavirus. Staff received training in infection prevention and control and the use of PPE. We observed that staff followed appropriate guidance when using PPE. Staff and the management team had worked hard to assist people with dementia to understand the virus and how to keep themselves safe.

When necessary to reduce the risk of cross-contamination, people were supported within an isolated unit with their own staff team. Staff supported people to quarantine and provided physical and emotional support to assist them to understand the requirements. People were not admitted to the home during the height of the pandemic, to reduce risks.

The home's large gardens and abundant space meant that furniture and equipment were easily rearranged to facilitate social distancing. Communal areas such as the chapel, dining room and activities rooms had signs indicating their reduced capacity, and changes had been made to the way these rooms were used. For several weeks during the height of the pandemic, these rooms were closed and religious services were streamed to people's bedrooms so they could still participate in aspects of religious life that were important to them. Staff supported people on a one-to-one basis with activities in their rooms during this period.

The provider ensured that people were able to keep in touch with their loved ones, and were able to be seen by relevant health professionals, through the use of video calling when visiting was restricted.

The management team ensured staff wellbeing was considered, and managed the staffing rota to maintain consistency for people using the service. Two volunteers lived at the home during the lockdown period to provide additional support to people who needed it.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 3 September 2020

We were assured that the provider managed infection prevention and control through the coronavirus pandemic.

Effective

Good

Updated 3 September 2020

Caring

Good

Updated 3 September 2020

Responsive

Good

Updated 3 September 2020

Well-led

Requires improvement

Updated 3 September 2020