You are here

Little Sisters of the Poor - St Peters Residence Requires improvement

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We spoke with more than thirty of the people using the service, and with ten people who were visiting their relatives on the day of the inspection. We also spoke with two volunteers present.

People living in the home were complimentary of the service and expressed their satisfaction with the quality of care, they told us they were happy and felt privileged to be at this home.

A person said, "Caring and compassionate staff, we are well looked after and people feel safe, everyone knows you cannot find a more caring home."

People told of a lifestyle that offered solace and fulfilment to people in their advancing years. One person told of the wide range of activities provided in the home, from daily worship and family entertainment to visiting the Christmas Lights in London�s Oxford Street.

Another person said �there is never a dull moment here we have plenty of worthwhile things to do, some of us may be old but we still enjoy sewing and crafts, and helping to prepare the vestments for the chapel.�

A relative visiting told us �Mum settled in and adapted to her new home very quickly, staff reassured her and made her feel at home, she loves the spiritual side of the home, and this is most important to her.�

Staff told of their satisfaction from working in this home, they spoke of the caring culture that was fostered, and felt that there was clear guidance and support on providing "a good quality of care."