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Maksanus Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 11 July 2019

About the service:

Maksanus Care Services Limited is a domiciliary care agency. It provides personal care and support to people living in their own houses and flats in the community.

People’s experience of using this service:

The care and support provided to people was person centred. People’s care plans and risk assessments included information about their care and support needs and preferences. Care plans included guidance to assist staff in meeting people’s needs and preferences and to reduce and manage the risk of harm. People’s care plans and risk assessments had been reviewed regularly and updated where there were any changes in people’s needs.

Staff had received training about safeguarding and knew how to respond to and report any allegation or suspicion of harm or abuse. They understood the importance of reporting concerns immediately.

The service’s recruitment procedures ensured that staff were suitable for the work they would be undertaking. New staff members were not assigned work until satisfactory references and criminal records disclosures had been received.

New staff received a comprehensive induction to the service before starting work. All staff received regular training to ensure that they were able to meet the needs of the people they supported. Staff also took part in regular supervision sessions to support them in carrying out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their family were involved in decisions about their care. People had been involved in agreeing their care plans and participated in reviews of the care and support provided to them. People and family members said that staff asked people for their consent to carry out care and support tasks.

Information about people’s religious, cultural and communication needs was included in their care plans.

People were regularly asked about their views of the care and support that they received. Spot checks of care and support had taken place in people’s homes.

Processes were in place to manage and respond to complaints and concerns. People and family members were aware of the service’s complaints procedure and knew how to make a complaint if necessary.

The provider undertook a range of audits to check on the quality of care provided. These showed that people were satisfied with the care and support that they received.

Rating at last inspection:

The last rating for this service was Good (published 28 October 2018).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 11 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 11 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 July 2019

The service was well-led.

Details are in our Well-led findings below.