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Inspection report

Date of Inspection: 24 June 2011
Date of Publication: 13 July 2011
Inspection Report published 13 July 2011 PDF | 82.69 KB

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Overview

Inspection carried out on 24 June 2011

During a routine inspection

People using the service spoken with told us that staff treated them with respect and carried out their support in a dignified manner.

We spoke with relatives who told us, that the agency looked after their relative extremely well and built up an excellent rapport and understanding of the person’s needs and wishes.

We asked people using the service if they were able to talk to staff and change care practices which they didn’t like or didn’t feel were suitable.

One person told us, “They call me regularly and ask me if I would want to have anything changed”.

We asked people if they felt that their care was tailored around their needs and if they were involved in planning their own care, treatment and support. People were very positive about the care provided by the agency and felt that the care was tailored around their needs.

We asked people if staff were providing meals and drinks for people. A relative told us that he was extremely happy with the meals provided and that as a result of the nutritious, healthy and well balanced diet the person’s health and weight has improved.

We discussed with people if the provider was passing on relevant information about their care to others who were involved in their care. A relative told us. “They arrange all GP appointments and attend appointments passing on relevant information to the doctor”.

People spoken with felt safe in the presence of carers supplied by the agency and raised no concerns in regards to unsafe or inappropriate care practices.

Every body spoken with confirmed that carers understood infection control procedures and followed appropriate hand hygiene procedures.

One comment made by a person using the service.

“The carers wash their hands and always use gloves”. “There are boxes of gloves in the house”.

We asked people using the service if they were satisfied and felt safe around staff. Everybody spoken to were full of compliments and praise in regards to the staff provided by the agency. Comments made by people using the service.

“Service provided by staff is excellent and is meeting my needs”.

People using the service told us that staff were experienced and knew what they were doing, when we asked them if staff were suitably qualified. Comments made by people using the service.

“Staff knows what they are required to do and are very helpful”. “They go the extra mile”.

We asked people using the service if they had any complaints and how they would raise any complaints they had about the service provided. None of the people spoken with had any complaints about the care and support provided. People also told us that they knew how and who to complain to.