Hey Baby 4D Northampton

Managers were caring and compassionate and had the skills and abilities to run the service. They were visible and approachable and supported staff to develop their skills and take on more senior roles. The service had a vision and strategy for what it wanted to achieve and plans to achieve it developed collaboratively with the team. The senior team promoted a positive culture that supported and valued staff, who felt empowered and respected as a result. The service promoted equality and diversity in daily work. The service had an open culture where people, their families and staff could raise concerns without fear.

Governance processes were effective and facilitated collaborative working and encouraged innovation. Staff at all levels were clear about their roles and accountabilities and had regular opportunities to meet, discuss, and learn from the performance of the service. There were appropriate systems to manage performance effectively. Risk management systems were well developed, multidisciplinary, and included local NHS and other independent services.