Hey Baby 4D Northampton

The service had processes in place to manage person safety incidents, which were rare. The provider shared learning from incidents across its national network as part of an embedded learning culture. When things went wrong, staff apologised and gave people honest information and suitable support. Staff had the required levels of training to safeguard vulnerable adults and children and took action to keep people safe from avoidable harm and abuse. Risk assessments ensured a safe environment and systems of care. There was continuity of care when people moved between different services and a clear focus on supporting people with mental health needs. The design, maintenance and use of facilities, premises, and equipment kept people safe. The service had enough staff with the right skills, training and experience who received effective support, supervision, and development. Staff worked together effectively to provide safe care that met person’s individual needs. Staff controlled infection risk well. Staff kept equipment and the premises visibly clean.