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We are carrying out a review of quality at Stafford Hall. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 17 March 2020

Stafford Hall is one of a number of services owned by Runwood Homes Ltd. The service provides care and

accommodation for up to 40 people who may need assistance with personal care and may have care needs

associated with living with dementia. The service has two floors and there is access to these via a small

staircase. On the day of our inspection the service was caring for 27 people.

People’s experience of using this service and what we found

People felt safe living in the service and had their belongings protected. There were processes in place to ensure that staff knew how to protect people from abuse and where to escalate concerns if they needed to. People had their health and wellbeing assessed and risk assessments were individual to each person and based on their needs. Medicines were managed safely.

Staff received training and development to be able to support people safely which included learning more about specific conditions related to the needs of the people who used the service. Staff were supported to develop within the service and to achieve additional qualifications. People were supported to maintain a balanced diet and were given choices about what they ate and drank. People were supported to maintain their health and wellbeing in line with recommended guidance.

Staff were kind and caring when they supported people and gave emotional support when needed. People were comfortable with staff. Staff knew people well and were able to communicate with people individually based on their abilities. People and their relatives were involved in making decisions about their care. People had their privacy and dignity protected. People’s relatives felt welcome at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff spoke highly of the registered manager and found them to be approachable. People and their relatives said that they were listened to and felt involved in the service. There were systems in place which supported monitoring the quality of the service provided to drive improvement. The registered manager was actively involved in initiatives to improve the quality of care that people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 7 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 March 2020

The service was well-led.

Details are in our well-Led findings below.