Windle Court

Updated 1 December 2025

Date of assessment 10 December 2025 to 30 December 2025.

Windle Court is a residential care home providing accommodation and personal care for up to 76 older people, including those living with dementia. At the time of our assessment, 74 people were living at the service.

The service is arranged across three areas Jasmine, Poppy, and Sunflower. Poppy and Sunflower are located within the main building, while Jasmine is a separate three-storey building adjacent to the main premises.

This was a responsive assessment based on the length of time since the last assessment.

Windle Court had systems and processes in place to deliver safe, effective, caring, responsive, and well-led care. Governance was supported by regular audits of infection control, medicines, and health and safety. Care planning was evidence-based, with risk assessments, referrals to external professionals, and weekly GP rounds providing clinical oversight.Staff training compliance and supervision were monitored, and workforce development was prioritised. Processes promoted dignity and respect through structured oversight, keyworker systems, and safeguarding policies. Responsiveness was supported by monthly care plan reviews, activity planning, and accessible information standards. Leadership maintained transparency through staff forums, flash meetings, and a comprehensive audit framework. Recruitment was robust,including full pre-employment checks and DBS verification.

However, odour issues were identified in some areas, and the registered manager implemented an action plan including deep cleaning, odour-neutralising products, and continence reviews. Concerns were also raised about staffing levels and communication, which occasionally affected timely updates.The provider acted quickly on feedback by increasing evening staffing in Sunflower and introducing a standard operating procedure to ensure families are informed promptly about health issues, receive updates within 48–72 hours, and have outcomes clearly communicated.

Updated 1 December 2025

People living at Windle Court generally described their experience as positive, with many expressing they felt safe, comfortable, and well cared for. People spoke warmly about staff, highlighting kindness, humour, and familiarity as key aspects of their daily life. One person told us,“It’s hard having just your bedroom with your things in when I had my own bungalow, but there is so much going on, I can meet up with people, go out, eat with others too. It is lovely here and staff are very lovely too.” Another person said, “I like living at Windle Court, it has been home for a while now and staff really are nice. We have the same ones most of the time which means I get to know them, and they know my funny ways. They will do anything for you;nothing is too much trouble.”

Relatives also shared positive feedback about the care and support provided. One family member told us, “We have always been happy with the care provided. [Person] is doing more than ever before… baking cakes, singing in the choir, even playing bingo. Staff went over and beyond when they wasn’t eating – they called the GP and made them comfortable. We thought we might lose them, but with their action they bounced back.”

Interactions observed during the visit were warm and respectful. Staff were seen engaging with people in a natural and caring way, creating a homely atmosphere. People also enjoyed activities and social engagement, although some expressed a wish for more regular opportunities. One person who led an exercise session said: “I wish they wanted to do exercises every day as I would happily teach them.”

Overall, people’s experience of care at Windle Court was good. People felt respected, supported, and able to make choices about their daily lives. Staff were consistently described as kind and attentive, and relatives praised the proactive response to health needs. Improvements in staffing and communication were ongoing, reflecting the provider’s commitment to listening and acting on feedback.