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Inspection Summary


Overall summary & rating

Good

Updated 5 September 2019

About the service

Windle Court is a residential care home and provides accommodation and personal care for up to 76 older people, including people living with dementia. At the time of the inspection, 68 people were living at the service.

The service accommodates people across three separate units: Jasmine, Poppy and Sunflower. Both Poppy and Sunflower units are located within the main building. Jasmine unit is a three-storey building adjacent to the main building.

People’s experience of using this service and what we found

People told us they felt safe living at Windle Court. Staff had been recruited following relevant checks being completed, and there were enough staff to provide safe care. Staff had completed safeguarding training and understood their responsibilities to report any concerns to protect people from harm and abuse. Risk assessments were completed to identify and mitigate risks to people. The management of medicines was safe, and people received their medicines as prescribed.

Staff received on-going training, supervision and appraisal to enable them to fulfil their role and responsibilities and meet people’s care and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported with their dietary needs and were supported, where required, to access health care professionals.

Staff knew people well and were kind and sensitive to their needs. They treated people with dignity and respect and promoted their independence. A holistic approach was taken to assessing, planning and delivering care and support, and people were fully involved in how their care was to be provided.

People knew how to raise a complaint and felt confident any issues would be addressed. Where there had been incidents or complaints, these had been responded to appropriately and the provider had systems to monitor and learn from these.

The culture of the service was person-centred, open and transparent. The registered manager was visible around the home and staff had a clear understanding of their roles and responsibilities. People were encouraged to express their views on the service they received and to be involved in the running of the service. There were effective quality assurance systems in place to drive continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 25 September 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 September 2019

The service was well-led.

Details are in our well-Led findings below.