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Inspection Summary


Overall summary & rating

Good

Updated 25 October 2019

About the service

Barclay Gardens is a residential care home providing personal care to 37 people at the time of the inspection, some of whom have dementia. The service can support up to 40 older people and younger people.

The care home’s premises are purpose built and consist of four individual units, which are all connected. People have access to a lounge, dining room and kitchenette on each unit. All rooms have ensuite facilities and there are additional specialist bathing facilities on each unit.

People’s experience of using this service and what we found

People and relatives described the service as exceptional. Health professionals praised the outstanding working relationship they had with staff and managers at the home. The registered manager worked collaboratively and efficiently with healthcare professionals to implement new healthcare initiatives. These had considerably improved outcomes for people in terms of their health. People’s holistic needs were met effectively through community services.

Staff received training to enable them to provide safe and effective care to people. This training had a focus on the values of the service, equality and diversity and respecting human rights. Staff undertook dignity pledges as a commitment to provide care which was respectful.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems and processes were in place to help keep people safe and risks associated with their care needs had been assessed. People were supported by staff who had been recruited safely. Medicines were managed safely. The service was clean and staff practice helped to reduce the risk of cross infection.

People were cared for by staff who were kind and considerate. People were involved in decisions about their care and support needs. Staff respected people's privacy and dignity and encouraged their independence.

People had positive relationships with staff and had personalised care delivered. Staff understood people’s personalities and their preferences. There were opportunities for people to participate in various activities of their choice. There were arrangements in place for people to raise concerns about the service. People were involved in discussions to identify their wishes for their end-of-life care.

People lived in a care home which had a positive culture. Staff and managers were committed to providing care which centred around the person. Staff were supported in their roles and people and relatives had confidence in the service. The quality of the service and staff practice was monitored and improvements made as required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 October 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 25 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 25 October 2019

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 25 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 October 2019

The service was well-led.

Details are in our well-led findings below.